Legal
Privacy Policy
Silver Group Rentals ("we", "us") operates silvergrouprentals.com and rents furnished homes in the Atlanta, Georgia area. This policy explains what information we collect when you use our website, book a stay or contact us, how we use it, who we share it with and how we protect it.
Information we collect
- Booking details: your first and last name, email address, mobile phone number, the home and dates you choose, the number of adults and children, any discount code you enter, and your agreement to the home's cancellation policy.
- Payment information: payments are processed by Stripe and PayPal (including Venmo), and pay-over-time options by Affirm, Klarna and PayPal. Your card number and bank details are entered on their secure pages and go directly to them. We never see or store your full card number. We receive a confirmation, the amount paid, the payment method type (for example "card", "Klarna" or "PayPal") and a payment reference.
- Event inquiries: when you use our event form, your name, email, phone number, event type, preferred home, guest count, preferred date, discount code and event details.
- Communications: the content of emails, text messages and calls you exchange with us.
- Guest portal: after you book, our guest portal may ask you to verify your identity before releasing door codes. Identity verification is handled by Stripe Identity, which may collect a photo of your government ID and a selfie. We receive the verification result.
- Usage information: when you visit our website we and our analytics provider collect standard technical information such as your IP address, browser and device type, pages viewed, referring website and approximate location, using cookies and similar technologies.
How we use your information
- To quote prices, check availability, take payment and create and manage your reservation.
- To send booking confirmations, check-in instructions, door codes and messages about your stay, by email or text.
- To give you access to your guest portal, including add-ons you purchase there.
- To respond to event inquiries and other requests.
- To prevent fraud, unauthorized parties and misuse of our homes, and to protect our guests, neighbors and property.
- To understand how our website is used and improve it.
- To meet legal, tax and accounting obligations.
We do not sell your personal information, and we do not share it with third parties for their own marketing.
Who we share it with
We share information only with service providers that help us run our business, and only what each one needs to do its job:
- OwnerRez (property management system), which stores your guest record, quote and reservation.
- Stripe, PayPal (including Venmo), Affirm and Klarna, which process your payment. PayPal, Affirm and Klarna may run their own eligibility checks under their own privacy policies.
- Microsoft 365 and Make, which deliver booking and inquiry emails to our team.
- Railway, which hosts our website and guest portal.
- Quo (formerly OpenPhone) and Slack, which we use to text and call guests and to coordinate our team.
- Google Analytics, which measures website traffic.
- Travel Guard, only if you choose to buy travel insurance through the link we provide.
We may also disclose information if required by law, to respond to legal process, to protect the rights, property or safety of our guests, neighbors, staff or homes, or in connection with a sale or transfer of our business.
How information is disclosed
Information is shared with these providers electronically, through their secure, encrypted (HTTPS/TLS) websites and application programming interfaces, and by email to our team. We do not sell lists or share information in bulk with anyone.
How we protect your information
- Our website and guest portal are served only over encrypted HTTPS connections.
- Payments are handled by Stripe, which is certified to the PCI DSS Level 1 standard. Card data never touches our servers.
- Access to guest records is limited to team members who need it, using individual accounts with passwords.
- Booking links and guest portal links carry secret keys so they cannot be guessed, and door codes are released only after identity verification.
- We collect only the information we need to run your stay.
No method of transmission or storage is completely secure, but we work to protect your information and will notify you if required by law in the event of a breach.
Cookies and analytics
We use Google Analytics to understand how visitors use our site. You can opt out of Google Analytics with Google's browser add-on at tools.google.com/dlpage/gaoptout, or by blocking cookies in your browser. Our checkout uses a small cookie to keep your session working.
How long we keep information
We keep reservation, payment and communication records for as long as needed to provide our services and to meet tax, accounting and legal requirements, and then delete or anonymize them.
Your choices
You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by emailing Bookings@silvergrouprentals.com or calling (404) 779-0102. You can opt out of marketing texts at any time by replying STOP. We may keep information we are legally required to keep.
Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information. Reservations must be made by an adult.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.
Contact us
Silver Group Rentals · Atlanta, Georgia
Bookings@silvergrouprentals.com · (404) 779-0102